Warranty

Residential 15 Year Limited Craftsmanship Warranty

 

As of January 1, 2012 DFW Stoneworks has increased from a 1 Year Limited Craftsmanship Warranty to a 15 Year Limited Warranty.

 

Who is covered by this warranty?

 

• This warranty applies to the purchase of DFW Stoneworks permanently installed countertop(s) during the warranty period.
• This warranty is transferable with a completed and returned "Warranty Transfer Form" with-in the 90 day grace period of title transfer and a processing fee of $100.00 at time of form request.

 

What is the period of coverage?

 

• This 15 Year Limited Craftsmanship Warranty remains in force from the original purchase agreement date and project payment in full. Your numbered purchase agreement is your warranty paperwork.

 

What does this warranty cover?

 

• DFW Stoneworks permanently installed for residential countertop use, this warranty excludes commercial transactions.
• Defects in fabrication/craftsmanship of first choice stone purchased through DFW Stoneworks for countertops.
• Defects caused by improper installation of your DFW Stoneworks countertop(s), As determined by the Marble Institute of America, Residential Stone Countertop Installation (Technical Module).
• Seam performance.
• Cost limited to repair or replacement of affected countertop(s) piece. This warranty does not include plumbing, gas, electrical, tile, wallpaper, painted surface or trim cost, incurred due to installation and/or replacement of warrantied countertop.

 

What will we do to correct problems?

 

• Inspect countertop(s), if problems are deemed to be abuse or other uncovered points outlined herein you may be billed for a standard service call of $299.00. Pictures can be submitted prior to make an assessment of any possible warranty concern.
• We will repair or replace, at our option, if DFW Stoneworks craftsmanship is found to be defective.  As determined by the Marble Institute of America, Residential Stone Countertop Installation (Technical Module).

 

This warranty does not cover.

 

•  Countertops moved from their original permanent placement.
• Natural characteristics of stone, such as, but not limited to; surface pitting, inclusions, fissures, variations in color, gloss level and texture, depth and clarity.
• Damage due to physical abuse, such as, but not limited to; excess weight, standing, sitting, walking on, impacts whether accidental or intentional, excess heat, fire or flame.
• Staining due to chemicals, such as, but not limited to; paint, stain, putty oils or residue, oils, acids, metal cleaners, oven cleaners, solvents, and alkalis.
•  Damage or injury caused in part or in whole by acts of God, job site conditions, structural movement or settling, architectural or engineering design, accidents or vandalism.
•  Seam placement or location, size, color or appearance of seams, color match from piece to piece, seam separation or opening due to movement, impacts, excess weight or settling.
•  This warranty covers only the repair or replacement of the actual section of the material that is determined to be damaged by the manufacturer's investigation. No other cost, expenses, materials, labor, damages or reimbursements associated with the damaged products are covered under this warranty. 
•  Commercial uses or abnormal conditions, such as, but not limited to; use in stores, restaurants, dormitories, apartments, offices, exteriors, trains, recreational vehicles, boats or aircraft.
•  This warranty does not include products and materials (stone slabs, tile, vanity, sink(s), faucet(s), accessories, etc... (Note: Most faucet, sink and other accessories manufactures provide a direct limited warranty on product and material manufactured, in which your DFW Stoneworks purchase agreement is the proof of purchase required by most major manufacture at the direct request of the purchaser within the manufactures timeline, it shall be the purchaser's right to obtained any third party warranty, third party warranty information and/or third party warranty fee's not outlined by DFW Stoneworks).

 

• Plumbing and Electrical work has a warranty of 90 days. 

 

What you must do to keep this warranty in effect?

 

• Proof of full payment required.
• Use only DFW Stoneworks approved products and procedures as found in the DFW Stoneworks Care & Use Guide.
• Have your countertop sealed by DFW Stoneworks approved applier every year. (Note: This does NOT apply with the purchase of Lifetime Sealer sold and applied by DFW Stoneworks).

 

 

 

Lifetime Sealant with Warranty

 

What does this warranty cover?

 

⦁ A Lifetime Sealer Warranty performance is offered stating that the treated surface will remain water based resistant when compared to an untreated surface for the term period as outlined on Purchase Agreement. This warranty is offered only when the product is applied by a DFW StoneWorks Accredited Applicator according to DFW StoneWorks' application instructions and guidelines, including application at completion of countertop installation prior to normal usage; minor touch-ups after installation are not considered an extension of completion, please note the surface must be maintained regularly using the recommended maintenance system. The warranty does not apply if the product is misused, stained, the surface is horizontal, is not maintained in accordance with the recommended maintenance system, the use of the surface is inappropriate or the surface is exposed to unusual/excessive environmental conditions or the surface is already damaged and/or defective and/or unfit for purpose. The Lifetime Sealer Warranty does not apply if the product is not applied to surfaces in conjunction with the completion of project installations.

What will we do to correct the problems?

 

• Stains from food and beverages shall be treated by applying a poultice (or other method deemed necessary) supplied by DFW Stoneworks. This may take more than one application. New sealer will be supplied after applying the stain removal treatment. This only applies with the purchase of DFW Stoneworks Lifetime Sealer applied by DFW Stoneworks and line itemized warranty term on purchase agreement).

 

How do you get service?

 

• Contact DFW Stoneworks via email or if online the form below.

 

Email: info@dfwstoneworks.com

 

Phone: 214-447-7333

 

If you are filing a Warranty Claim, please complete the Warranty Form below and submit online or print and send via email to info@dfwstoneworks.com